Frequently Asked Questions
Everything you need to know about your Napapijri experience.
How long does shipping take for my order?
Standard delivery typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days depending on your location.
What is your return policy for outerwear?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached, including the iconic geographic badges.
Are Napapijri jackets waterproof or water-resistant?
Most of our Rainforest and Skidoo jackets are water-resistant and PFC-free, designed to withstand light rain and snow. Please check the specific product technical specifications for the 'waterproof' rating.
How can I track my package?
Once your order is dispatched, you will receive a confirmation email containing a tracking link and number to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for a seamless checkout.
How do I choose the right size?
Our apparel follows European sizing. We recommend consulting our detailed Size Guide located on each product page to find your perfect fit based on body measurements.